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 Adoption Glitches

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PostSubject: Adoption Glitches   Fri 06 Mar 2009, 12:07 am

A number of Webkinz insider users have been experiencing an account login glitch
for most of the day on some of their accounts. We are piecing together
the information and it appears that they all have one thing in common
-- they adopted new Webkinz this morning on the problem accounts.

The staff at Webkinz Insider noticed that Webkinz World went
back down for maintenance shortly after coming back online this
morning, which may be the root cause for the glitch that these users
are experiencing. Customer service informed one of our users, dragonfly64, that adopting a pet during this time between maintenance periods caused the issue on her account.

The login glitch has very specific symptoms: Webkinz World allows
you to log in and loads your pets and dock, then it gives you the
following message and logs you out (thanks to CHRISBILL for the screenshot below).

If you are experiencing this issue, you may need to call
Customer Service in order to have them remove the newly-adopted pets
from your account so that you can adopt them again.

The new adoption problem WI reported on earlier today appears to be
much worse than we originally thought. They have been flooded with posts
and messages from members who are having the exact problem
described in our earlier story:
Webkinz World allows these members to log in and loads their pets and
docks and then immediately displays an error message and kicks them out
of Webkinz World. All of these members attempted to adopt their new
pets well after today's site maintenance, many into the late evening hours, and now they are totally locked out of their accounts.

Hopefully the programmers at Ganz are hard at work on this problem
and they will have some good news for us soon. At the very least, we
hope they make a public statement letting customers know if it is OK to
adopt a new Webkinz or not. From what we have seen this evening,it appears that anyone attempting to adopt a new pet is doing so at their own risk.
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